FAQ – drowsysleepco

Shipping rates & delivery estimates

Shipping charges for your order will be calculated and displayed at checkout.

Free Shipping for UK orders

Free Standard Shipping (3-5 business days) - Free

Express Delivery (1-2 business days) - £4.95

Europe

Please shop on our EU store: eu.drowsysleepco.com

International: Australia/Canada/USA/New Zealand/Rest of World

Please shop for our USA store. us.drowsysleepco.com

Please note that the cut off time for same day dispatch for UK is 6:00pm

UK:

Free Shipping for UK orders

Free Standard Shipping (3-5 business days) - Free

Express Delivery (1-2 business days) - £4.95

Europe

Please shop on our EU store: eu.drowsysleepco.com

International: Australia/Canada/USA/New Zealand/Rest of World

Please shop for our USA store. us.drowsysleepco.com

Please note that the cut off time for same day dispatch for UK is 6:00pm

Want more info? Check out our --> shipping policy.

Customs, Duties and Taxes

Drowsy Sleep Co is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

For the 2022 holiday season, items purchased between November 01 and November 30, 2022 can be returned until January 31, 2023. Outside of this period the 60 days return policy applies.

If you're not 100% happy, just send your order back and we will refund you. Products must be returned in their original packaging within 60 days of purchase.

UK - click here to request a pre-paid return label.

US - click here to request a pre-paid return label.

For International returns outside the UK:

International returns outside of the UK will be required to bear the cost of delivering/shipping the goods to us. Goods must be returned using recorded delivery so that the customer can demonstrate proof of mailing. Please contact customer service on hello@drowsysleepco.com providing, a) Order number, b) Full name, c) Postcode/ZIP code, d) Reason for return, e) Return tracking number.

Return Address:

Drowsy Sleep Co. Bezos C/O
Ogden Fulfilment Limited
Unit 3F, Acre Park
Dalton Lane
Keighley
UK
BD21 4JH

Check our our full returns policy here --> returnspolicy

If your order arrives damaged then please email us at hello@drowsysleepco.com with photos demonstrating the damage and tell us in words what the problem is. We will take things from there with you.

If you want to return a product you bought, but you have already used it or you believe it is in a condition that is non-returnable, then please email us with photos and a description of the product and we will see if it is possible to accept a return.

Before doing this, please see our full returns policy here:

Returns Policy

When returning bundles, unless you return all items from the bundle you will be charged full price for the items that you decide to keep (at individual retail price) and only be refunded for the difference of returned item/s (at their bundle price).

If all items from the bundle are returned then you will be refunded for 100% of the total cost you paid for that bundle.

This depends on the product you are using and what ingredients it contains. Some facial products do not stain or get soaked up at all. To be on the safe side, we would recommend allowing 15-20 mins after application of your eye cream/gel/oil, in the evening before putting the mask on. By following the care instructions that come with our eye masks, (also available on our website) you can wash them too from time to time to keep them silky and clean!

Momme is the count that’s used to measure silk’s weight and quality. It’s similar to thread count with other fabrics - so the higher the momme, the thicker and better quality the silk is. Our 22 momme silk sleep masks are the perfect balance between weight and density. The quality is pure heaven. You’ll know exactly what we’re talking about instantly once you’ve slipped one of them on for the first time. (And every time after that!)

Yes! Don’t let our silky, sexy masks fool you! The first ever Drowsy mask was the Midnight Blue which has been bought by thousands of guys too! To this day it remains our best seller for guys and girls and is 100% suitable for men too.

Also, maybe consider our L’Amour Gold and Black Jade, which are also classic colours that would suit the more masculine types out there, but equally are very classy and chic and look great on anyones head! We are a unisex brand and we don’t discriminate.

Silk is recommended for sleep masks when you have eyelash extensions as the material is very light and soft. Our sleep masks do not have a ''pocket'' for your eyes and as such the silk would come into contact with your lashes.

However the strap that goes around your head is fully adjustable so there's no need to have it really tight on, so you can adjust it to fit your head and allow for your lashes too. The mask is also very soft and contains some light cushioning inside the black-out padding.

We've never had any complaints about eyelash extensions so we’re confident to say that you should be fine! If after purchasing an eye mask you find for whatever reason that it doesn't work for you then you can return it to us at no cost and we will refund you no questions asked!

Our eye masks are not principally intended to be sound muffling. However, due to the nature of the design, and the extra padding used that wraps entirely around the head, a great secondary feature of the mask is that it does help to reduce noise and muffle sound. If you have a partner who snores, or if you fly a lot, you will notice the difference!

Our pillow sprays have been formulated to be long lasting. This means that unlike other pillow sprays on the market, you only need to apply a couple of spritzes to your pillow to benefit from the sleep enhancing aromas - all night long. We’ve calculated that one of our 50ml pillow sprays should give you up to 6 months of glorious deep sleep!

Our S.O.S pillow spray has been formulated for people who struggle to get to sleep. The combination of essential oils specifically target the key areas of sleep and create a calming atmosphere while aiding in achieving a deeper, more restful sleep (with less wake ups).

Our Sleep Zen Pillow Spray on the other hand is perfect for stress and anxiety relief and achieving total Zen - for all those with busy minds. It does still have many sleep benefits however, but our Sleep S.O.S is much more sleep targeted. Our Zen spray can be used for meditation and relaxation too. Why not try spritzing your yoga mat at the end of a class and try lying back for 15 minutes to feel that pure namaste let you go? Please see the product pages on our website for detailed scent profiles for both of these products.

It depends on the size of your oil burner but we find that for 50ml of water we add 4-6 drops of pure essential oil.

Our oils are very strong in potency due to the quality of the oils that we use. So it may be that 2-3 drops is sufficient for you. The key is to create a reassuring environment in which to sleep.

If you do not have a diffuser, we would recommend using an oil burner for an hour whilst you prepare for bed. You can always increase this quantity if you have a larger space to fill or you find that it is not strong enough.

Please always be very careful when using products near an naked flame. Essential oils are highly flammable and a lot of care must be taken when using them. Ensure that no pets or children are around and always make sure that you have blown out the flame before going to sleep. We would never recommend using an oil burner or even diffuser whilst you are asleep.

Our products are designed to be used in conjunction with a healthy and consistent pre-bedtime ritual. Good sleep hygiene is key to not only achieving amazing sleep but also for setting yourself up for success in other areas, whether it’s work, fitness, relationships and eating healthy.

Prioritising the way you treat your sleep, will help you to feel more clear headed, focused, efficient. Our products can be highly beneficial to everyone, not just those who suffer from sleep loss. Give them a go and see how you can add some luxury and pleasure to your bedtime routine.

Yes you can use our eye gel alongside your makeup. We recommend applying the eye gel first and giving it a few minutes to dry before applying makeup in the morning. It's also great at the end of the day once you have washed make-up off.

We personally recommend storing it in the fridge as it has a wonderful cooling effect, perfect for those tired, puffy morning eyes.

Unfortunately we do not give out discount codes unless we are running an offer or a seasonal promotion. If you head to our website homepage however, in the footer you can join our email list! We will keep you in the loop whenever we are running offers so that you are sure not to miss out! In the meantime, you can enjoy any of our products in the knowledge that if they are not for you, you can return them easily to us at no cost.

We are still a small family run start up and unfortunately at this moment we do not have the staff capabilities to be able to offer customer services or order placing via telephone or indeed by post.

If you are a customer and need to get in touch with us about your order or you have a general enquiry, you can email our customer services advisor at hello@drowsysleepco.com and she will do her best to get back to you within 24 hours.

If you have recently placed an order with us and have since decided that you would like to cancel that order, please let us know as soon as possible. Depending on when the order was placed we may be able to cancel your order before it has been processed by the warehouse and avoid it being shipped out.

If on the other hand it has already left our fulfillment center by the time you contact us to cancel, we may not be able to stop it in its tracks. In this case, we would ask you to notify us once it has been delivered and from there we can arrange the return of it with you.

If you wish to amend an order you can do so by contacting us immediately after purchase and hopefully we can assist you with this. In the event that your order has already been processed and shipped out, it may not be possible for us to amend your order. We do accept returns however so if you’d like to return an item once you receive it just let us know. If you’d like to add an item to your order then we would suggest putting this through as a separate order.

Once in a blue moon the atomiser tops on our bottles may incur a minor fault in the spring mechanism which will prohibit the liquid from being dispensed properly as a fine mist. This happens very very rarely and If you are the unlucky person that has experienced this, then please accept our apologies and get in touch with us immediately and we will send you out a new one no questions asked.

If you have received your order and there is a fault with one of your products, please accept our sincere apologies and give us the opportunity to fix the problem as swiftly as possible.

Please contact our customer service team at hello@drowsysleepco.com and provide your order number, product name, a written description of the fault and a video or some photos and we will get back to you promptly.

Oops! We are so sorry about this! We have a very hardworking and dedicated warehouse team who work around the clock to fulfill our orders for us. Very very occasionally due to simple human error, there’s a chance that one of our shipments may have been packed incorrectly.

Please accept our sincere apologies about this and contact us immediately so we can resolve the issue for you swiftly.

If you have ordered more than 1 item, it is possible that your order will be sent in 2 separate consignments. Please contact us and we can ask our courier company if this is the case.

We have a very hardworking and dedicated warehouse team who work around the clock to fulfill our orders for us. Very very occasionally due to simple human error, there’s a chance that one of our shipments may have been packed incorrectly or may be missing an item. Please accept our sincere apologies about this and contact us immediately so we can resolve the issue for you swiftly.

If you’re interested in one of our products that looks like it’s out of stock then please sign up to our email list via our website (in the footer) and we will notify you once it’s back in stock.

Alternatively, you can message us directly and we will try to give you an expected arrival date for that particular product - please note that if we are able to provide you with an expected arrival date, that this can change due to unexpected delays within our supply chain.

If you don’t see the option on our website for delivery to your country then perhaps try buying on our Amazon page instead. If you still have no luck there, then unfortunately we can’t get Drowsy to you at this time! However, we are planning on launching in many more countries and continents very soon! So don’t give up hope just yet! Check back soon to see when we might be able to make your Drowsy dreams come true!

Once your order has been processed and has been packaged up and scanned out of the warehouse, you will receive an email with a unique tracking reference number.

You can click on this via the email to see live updates and estimated delivery dates. If you require any further assistance, please feel free to contact us and we will be happy to help you.

If you still haven’t received your order and you had expected to receive it by now, then please check the tracking details in the email we sent you. It is possible that no one was in when the courier attempted to deliver, in which case, in most instances they will try again the following working day. Please contact our customer care team at hello@drowsysleepco.com if you require further assistance with a delivery.

To update your billing or delivery address, please sign into your account on the website and select “edit addresses” to edit your address. If you have recently placed an order and need to update the delivery address for that order you will need to contact us directly to see whether it’s possible to modify it before it’s delivered.

Please ask the person you sent the gift card to to check their “promotions’” folder or Gmail or the junk folder on other email addresses. Sometimes if they have never received an email from Drowsy before, the gift card may not end up in their primary inbox. If they still cannot locate the email, please contact our customer care team at hello@drowsysleepco.com who will resend the email to them.

The Drowsy Guarantee

Shipping + Returns

Product

The Mulberry Silk Sleep Mask

Pillow sprays + Essential Oil Blend

Tired Eye Repair Collagen Gel

Order Enquiries

Cancelling or ammending an order

Faulty Items

Missing Item or Incorrect Order

Delivery

Payment

Contact

Offers and Promotions

Questions for the Drowsy Guru

My Drowsy Store Account